Cancellations and Refunds Policy
(a) As a general rule you shall not be entitled to cancel your order once you have received confirmation of the same.
(b) However, in the unlikely event we are unable to deliver stitching service to you, we will contact you on the phone number provided to us at the time of placing the order and inform you of such unavailability. In such an event you will be entitled to cancel the entire order and shall be entitled to a refund in accordance with our refund policy.
(c) If we had picked up the materials from you to stitch, we shall deliver the same back to you at no additional cost in case the order is cancelled.
(d) We reserve the sole right to cancel your order in the following circumstance:
(i) in the event of the designated address following outside the serviceable area offered by us;
(ii) failure to contact you by phone or email at the time of confirming the order booking;
(iii) you are unable to provide a master sample outfit for measurement or give measurement to our representative.
(iii) failure to deliver your order due to lack of information, direction or authorization from you at the time of delivery; or
(vi) failure due to reasons beyond our control or attributable to the Vendor.
(a) You shall be entitled to a refund only if you pre-pay for your order at the time of placing your order on the Services and only in the event of any of the following circumstances:
(i) your order packaging has been tampered or damaged at the time of delivery;
(ii) us cancelling your order due to (A) your delivery location following outside our serviceable areas; (B) failure to contact you by phone or email at the time of confirming the order booking; or (C) failure to contact you by phone or email at the time of confirming the order booking; or
(iii) us cancelling the order at the time of confirmation due to unavailability of vendors to process your order at the time of booking.
(b) Our decision on refunds shall be at our sole discretion and shall be final and binding.
(c) All refund amounts shall be credited to your account within 3-4 business days in accordance with the terms that may be stipulated by the bank which has issued the credit / debit card. . In case of non receipt of refund amount you have to mail us at firstname.lastname@example.org to enable us to check at our end revert back to you.1.3 In case of payment at the time of delivery, you will not be required to pay for:
(a) orders where the packaging has been tampered or damaged by us;
(b) wrong order being delivered; or
(c) items missing from your order at the time of delivery.
(d) You should report any such issues within three days to us and get the matter shorted out.(e) Any damage to the material to be stitched / the measurement dress provided by you before we delivering those back to you, our maximum liability will be Rs. 500 only irrespective of the cost of the material to be stitched / the measurement dress.
1.4 100% Money Back Guarantee
(a) Money back guarantee is applicable only on fit related issues.
(b) If you are not happy with the fit, because of measurement or stitching related issues, we’ll first alter the garment. If you are not happy even after the alteration, 100% of the money paid for stitching will be refunded to you.
(c) You should report your unhappiness about the fit within 3 days from the date of delivering your order by sending a mail to email@example.com. Any claims after this will not be eligible for money back guarantee and normal alteration charges will be applicable for any alteration.